Frequently Asked Questions

What is your shipping Policy?

Shipping is free within North America.  

**Free shipping does not apply to addresses located in Hawaii, Alaska, Yukon, NWT, and Nunavut.  Shipping to those locations will be quoted separately.

All orders are carefully packaged to prevent damage during transit and are shipped insured. 

However, if damage or loss does occur please contact us immediately and take pictures of the damage to the packaging as well as the damage to your print.  DO NOT THROW OUT any damaged materials until advised by us as the shipper may request an inspection.  

Once the damage claim has been approved we will send out a replacement piece.  No cash refunds will be given for damaged shipments. Shipping times vary greatly depending on your location and the current status of the shippers.  Once shipped, the majority of orders will arrive within 5-7 business.

Our average turnaround time for printed products is between 5-7 business days and 7-10 business days for facemount to acrylic and framed prints however, depending on order volume our turnaround time might be a little quicker or longer.  If you require your order by a specific date please contact us to confirm.  From mid-November to Mid-January the production times may also increase due to the holiday season.  Please note shipping time is extra.

What company do you ship with?

We ship within North America using primarily UPS, however from time to time we will use other couriers depending on order sizes and where it is shipping.  International shipments are accepted and will be quoted on a case by case basis.  Please contact support if you require an international quote.  Please note that we cannot deliver to a PO box so please ensure that you provide us with your actual street number address.

What is your Policy on Returns/Exchanges/Refunds?

Our Guarantee

Our guarantee is simple, if for any reason you are unhappy with the production quality of the materials used we will replace or fix it at our cost.  This includes defects such as loose canvas, bubbles, scratches, fading or warping. 

We use a 100% colour calibrated workflow however due to the huge variety of monitors used to view images we cannot guarantee that the colour and density you view on your monitor will exactly match the final print. 

Order Cancellation

Your order may be cancelled and a full refund issued as long as your order has not gone into production.  Our production times vary and can commence anywhere from an hour after receiving your order to several days.  If you must cancel your order please contact ASAP by email or phone/text at 250-732-3767.

How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter!

You can also follow us on our social media pages as we are constantly posting about new work!